NOC Engineer Job Description

Network Operations Center (NOC) Engineers monitor networks and routes. They analyze problems, perform troubleshooting and incident response on the system, communicate with voice carriers and track problems through to resolution.

NOC Engineer Duties and Responsibilities 

To accomplish their primary goal of monitoring and troubleshooting telecommunication networks and systems, NOC Engineers perform many tasks. Below is a job listings to identify these core NOC Engineer duties and responsibilities.

Monitor Systems

NOC Engineers monitor the performance of the switches and the routes using several tools. They look for alerts or malfunctions and apply needed investigations in order to determine the cause of the problem.

Track all Issues

The NOC Engineer uses a ticketing system to track and document all issues and resolutions in detail.

Perform Reports

The NOC Engineer handles his daily work report to his manager in addition to other statistical and analytical reports that summarize and analyze the voice traffic.

NOC Engineer Education and Skills

• University degree in communication or computer (Master degree is preferable).
• Strong ability to diagnose server or network alerts, events or issues.
• Understanding of common information architecture frameworks.
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision.
• Good problem solving skills.
• Excellent English oral and written communication skills, and ability to address conflict with others constructively.
• French language is a value add.
• Ability to work a flexible schedule.
• Able to work under high pressure.