Who We Are

PROTEL S.A.L(OFFSHORE)

With more than two decades of proven track record in the telecom sector, PROTEL S.A.L. OFFSHORE is a key global voice carrier headquartered in Beirut, Lebanon. 
As a leading provider of high quality and reliable Wholesale VoIP termination services, our comprehensive portfolio of solutions and extensive experience in the telecommunication industry raise the bar of challenge and prepare today for the network of tomorrow.

Our Achievements

2017

Around 400 interconnections with selected global carriers.

2016

Strategic expansion to cover new direct routes in MENA region.

2015

Launching Mobile Application for broadband telephony services.

2014

Over 300 interconnections with selected reputable international carriers.

2013

Deployment of TELES MGC softswitch and significant capacity upgrade.

2012

Coverage expansion with new direct routes & projects.

2011

Establishment of a powerful and integrated regional presence & direct routes.

2010

Over 200 interconnections with PTT’s , alternate operators & global carriers.


The best global connections that we have established across the globe along with our excellent customer support team, has helped us to build a strong reputation as a trusted wholesale carrier delivering a service that is second to none in terms of routes’ quality, rates, and availability. 
PROTEL has established direct and bilateral agreements with PTT’s, Wholesale Carriers as well as Mobile Operators worldwide, including remote, hard-to-reach areas in growth markets across Asia, Africa, Latin America and the Middle East. 
Our mission is to combine the versatility of our services portfolio with our team of telecom veterans to provide a comprehensive, value-added carrier service that is second to none. 
Our vision To contribute to the future of next generation communications and build our track record through being a pioneer in providing international wholesale telecom solutions that guarantee global connection coverage. 




At PROTEL, our Values are the foundation for how we choose to approach business and to maintain exemplary business ethics and standards of personal responsibility. To ensure that PROTEL is a company that continues to make a difference for its clients, employees and the communities it serves, we execute our work in line with the following values: 

Integrity 
We are committed to holding responsibility for our words and actions. When providing our services, we maintain high ethics and honesty by assuming and acknowledging responsibility for the quality of our services. We follow on our promises thus inspiring trust and long lasting relationships with our valued customers. 

Customer-Focused 
We are dedicated to providing superior customer satisfaction by focusing on each individual client’s requirements at all stages of our engagement. We display high sense of emergency and speed of action through providing prompt responses, consistent communication and delivering value. 

Solution-Driven 
We endeavor to deliver superior customer experience through providing tailor-made solutions and reliable, high-quality services which match or exceed client expectations. We do this by paying careful attention to every customer’s requirements and creating a solution that meets customer’s specifications. 

Quality-Driven 
We emphasize on providing a comprehensive portfolio of telecom services with consistent highest service standards and quality. We ensure our high quality services through utilizing monitoring tools to measure our systems, processes & performances enabling us to maintain quality of service. 




We provide unparalleled flexibility through offering our customers tailor made packages and connection plans at competitive rates.

We are committed to share more than twenty years of international experience in the telecommunications business refined by bilateral relationships with top carriers all over the world.

We deliver premium quality at economical prices allowing customers to easily connect worldwide.

We operate advanced technology platforms using the latest NGN and reliable VOIP and TDM protocols.

We offer online tools for clients to monitor, control and track their business performance.

Our team of experts from diverse nationalities holds outstanding experience in all telecom project outsourcing, system architecture and operational model design.




Our Network Operations Center ensures 24x7 monitoring in order to maintain high quality and continuity on a daily basis, for a real-time monitoring of quality metrics. Our full-time dedicated multilingual personnel provide immediate response to service outages, through carefully set Key Performance Indicators. Our billing and management system software T.One provides an excellent benchmark in order to offer a high quality standard service and resilience.


OUR PARTNERS



BUSINESS PARTNERS





TECHNOLOGY PARTNERS



OUR HEAD OFFICE

Airport Avenue | Abu Suhaila Street
P.O Box 338-25 Beirut - Lebanon

e-mail: info@protel.com.lb

 

PoP Address

Telehouse North Star Suite | 3rd Floor
Coriander Avenue
London E2 14AA | United Kingdom

e-mail: tech@protel.com.lb



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SUPPORT

24/7 Customer Support
cservice@protel.com.lb
+9611452830
+442076699000

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